At Simplaly, we are committed to delivering your order quickly and safely. This Shipping Policy explains how we process and ship orders within the United States.
1. Order Processing
- All orders are processed within 1–2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive an order confirmation email followed by a shipping confirmation once your package is on its way.
2. Shipping Within the United States
We currently ship only within the United States. Delivery typically takes:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Shipping times may vary depending on your location and carrier conditions.
3. Shipping Fees
Shipping costs are calculated at checkout based on your address and the weight of your order. Any applicable taxes will also be displayed before completing your purchase.
4. Tracking Information
Once your order ships, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking updates to appear.
5. Lost or Delayed Packages
If your package is delayed or appears lost:
- Review the tracking information
- Contact the shipping carrier
- Reach out to our support team if you need further assistance
We will help resolve the issue as quickly as possible.
6. Incorrect Address
Please double‑check your shipping address at checkout. Simplaly is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
7. Damaged Packages
If your order arrives damaged:
- Take clear photos of the packaging and product
- Contact us immediately
We will arrange a replacement or refund depending on the situation.
8. Contact Us
For any questions regarding shipping, our support team is here to help:
📧 info@Simplaly.com 📞 +1 970 784 0508 📍 2815 Ashcroft Dr, Winterville, NC 28590, United States