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At Simplaly, we want you to feel confident and satisfied with every purchase. If something isn’t right, we’re here to help.

1. Returns

You may request a return within 30 days of receiving your order. To be eligible for a return:

  • The item must be unused and unopened
  • It must be in its original packaging
  • Proof of purchase is required

Once your return request is approved, we will provide instructions on how to send the item back to us.

2. Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to your original payment method
  • Processing time may vary depending on your bank or payment provider

Shipping fees are non‑refundable unless the return is due to an error on our part.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately. We will replace the item or issue a refund at no additional cost.

To speed up the process, include:

  • Order number
  • Photos of the issue
  • A brief description of the problem

4. Non‑Returnable Items

For safety and hygiene reasons, certain items may not be eligible for return once opened. These include:

  • Opened supplements
  • Used products
  • Items without original packaging

5. Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the original item (if eligible) and place a new order.

6. Late or Missing Refunds

If you haven’t received your refund after the expected processing time:

  • Check with your bank or credit card provider
  • Contact your payment provider
  • Then reach out to us if the issue persists

7. Contact Us

For any questions about returns or refunds, our support team is here to help:

📧 info@Simplaly.com 📞 +1 970 784 0508 📍 2815 Ashcroft Dr, Winterville, NC 28590, United States

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